Warranty Policy

Premier Chocolate Melangers

Diamond Custom Machines Corp. offers a one-year Limited Manufacturer’s Warranty from the date of purchase for manufacturing defects on Premier Products.
During this period, defective parts shall be replaced or repaired free of charge.
Spare parts are kept in stock and ready to ship.
Any damage to the unit sustained during shipping will be covered by Diamond Custom Machines, Corp.

Once an order has been transferred to the shipping carrier, Diamond Custom Machines, Corp. is not liable for packages lost in transit. We recommend contacting the carrier directly to initiate a claim for any lost shipment.

DCM Melangers

Your Diamond Custom Machines, Corp. Large Capacity Refiner is protected for one year against manufacturing defects. During this time, we will replace all necessary spare parts.
Any damage to the unit sustained during shipping will be covered by DCM Corp.
Our machines are expressly designed for simple maintenance and require minimal servicing. A wide range of video tutorials is available for our makers to help with common issues, but for tougher situations, personalized assistance will be provided.
We will continue to offer our experience and expertise during the entire life of the machine.

1-year Limited Warranty. Diamond Custom Machines Corporation (DCM) warrants that for a period of one year from the date of purchase, this product will be free from defects in material and workmanship. DCM, at its option, will repair or replace this product or any component of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical functions on this product. Doing so will void this warranty. This warranty is valid for the original purchaser from the date of initial purchase and is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance. DCM dealers, service centers, or retail stores selling DCM products do not have the right to alter, modify or in any way change the terms and conditions of this warranty. This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than DCM authorized service center. Further, the warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.

What are the limits of DCM’s liability?
DCM shall not be liable for any incidental or consequential damages caused by the breach of any express, implied or statutory warranty or condition. Except to the extent prohibited by any applicable law, any implied warranty or condition of merchantability or fitness for a particular purpose is limited in duration to the duration of the above warranty. DCM disclaims all other warranties, conditions or representation, express, implied, statutory or otherwise. DCM shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability to use the product including incidental, special, consequential or similar damages or loss of profits, or for any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other party. Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from province to province, state to state or jurisdiction to jurisdictions.