At Diamond Custom Machines, our innovative engineering is focused on manufacturing quality, low-impact refiners for making fine chocolate, nut, and seed butters. Low-impact processing allows for optimal retention of nutritional value and at the same time prolongs shelf-life. Our machines are easy-to-use and highly reliable, thus maximizing production while minimizing downtime. In designing our machines, we partner with established artisans in order to better understand what they look for in a refiner and to design with those needs in mind. We consistently hear that users want a machine that is simple to operate, low in maintenance that is backed up by top-notch, highly responsive customer service. We strive each day to meet those expectations. All DCM large capacity refiners are constructed the same way using the same high-quality materials. The main differences between the models are the size and capacity.
Simple is Best: The design of our refiners is driven by simplicity; that’s why we built a machine that is plug-and-play ready. One of the key features is an on-unit control panel that eliminates the need for an additional wall-mounted system requiring additional set-up costs and potential complications in the future. The control panel also allows the motor to be run at variable speeds. Other features include an easy-to-use tension control system, and casters for easy maneuverability and leveling if floors are uneven. Additionally, our machines are designed so that most problems can be fixed by someone locally with standard tools and just a bit of technical know-how.
Low Maintenance: Two major design elements have been incorporated into the build, a direct-drive system, and a fully sealed gearbox. With a direct-drive system, there are never any belts or chains to replace. So this saves time and money as production is never interrupted due to slippage or deterioration of the transmission systems. The fully sealed gearbox and high-efficiency motor are US-made of highest quality materials enabling the refiner to run 24/7/365 without risk of overheating or breakdown.
Superior Reliability: We understand the importance of designing a machine that’s reliable and durable enough to withstand the stresses of running chocolate continuously. So we use only the best quality materials and components in our refiners. The millstones and slab are high-quality natural granite. Our machines are manufactured and assembled in the USA.
All DCM Melangers feature easy access to an Emergency Stop Button and a heat-sensitive safety switch that shuts down the entire machine in the event of overheating. Our electrical systems are designed to protect against low and high voltage fluctuations, as the machine will automatically shut down preventing any electrical damage to the unit. The motor and all electrical components are US-made and UL, CSA, and CE approved.
Best in Class Customer Service: We view our customers as partners. We care about the success of your business and take pride in the fact that our products are even a very small part of that success. So if and when you need us, we are there for you every step of the way. We can be reached via phone, email, or Skype, and we can also send you how-to documents and tutorials.